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FirewireGear Company Policy
Please make sure you read and understand our return policy before placing your order.
To return a product, a Return Merchandise Authorization (RMA) number must be requested from QC USA INC./CoolGear within 15-days of the date the product was shipped to you.
After 15-days, all product returns must be handled directly by the manufacturer or warranty provider.
All RMA numbers are valid for 10 days from the date issued.
All products must be returned in like-new condition, including original packaging and all documentation and accessories.
CoolGear will not accept items that have been physically damaged or misused.(any missing items from a return will have a minimum of 25% re-stocking fee applied)
We DO NOT offer cross ship services.
ALL RETURNS ARE TESTED UPON ARRIVAL! Return shipping fees are the responsibility of the customer.
Shipping fees are not refundable Items that have not been used but are sent back for credit may still have a restocking fee as it requires extra labor.
***PLEASE UNDERSTAND: WE SELL ONLY QUALITY TESTED PRODUCTS 99% of our Customers DO NOT Require Technical Support.
(**incompatibility of products DOES NOT constitute a DEFECTIVE Status)
If However Your Sytem Is not Compatible with our products, we do offer Tech Support E-Mail! All Technical Support MUST BE INITIATED VIA E-MAIL or our ON-LINE FORM.
You are not obligated to purchase from us, if for any reason you do not feel comfortable with our policy there is a lot of competitors to choose from, Most at a Higher Price and Lower Quality!