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FirewireGear Home > policypage.html

FirewireGear Company Policy



  • Please make sure you read and understand our return policy before placing your order.
  • To return a product, a Return Merchandise Authorization (RMA) number must be requested from QC USA INC./CoolGear within 15-days of the date the product was shipped to you.
  • After 15-days, all product returns must be handled directly by the manufacturer or warranty provider.
  • All RMA numbers are valid for 10 days from the date issued.
  • All products must be returned in like-new condition, including original packaging and all documentation and accessories.
  • CoolGear will not accept items that have been physically damaged or misused.(any missing items from a return will have a minimum of 25% re-stocking fee applied)
  • We DO NOT offer cross ship services.
  • ALL RETURNS ARE TESTED UPON ARRIVAL! Return shipping fees are the responsibility of the customer.
  • Shipping fees are not refundable Items that have not been used but are sent back for credit may still have a restocking fee as it requires extra labor.
  • ***PLEASE UNDERSTAND: WE SELL ONLY QUALITY TESTED PRODUCTS 99% of our Customers DO NOT Require Technical Support.
  • (**incompatibility of products DOES NOT constitute a DEFECTIVE Status)
  • If However Your Sytem Is not Compatible with our products, we do offer Tech Support E-Mail! All Technical Support MUST BE INITIATED VIA E-MAIL or our ON-LINE FORM.
  • You are not obligated to purchase from us, if for any reason you do not feel comfortable with our policy there is a lot of competitors to choose from, Most at a Higher Price and Lower Quality!